1. Shipping Destinations
We currently ship to countries within the European Union and selected European countries. We do not ship outside Europe at this time. If your country is not listed at checkout, please message us on Telegram at @tapze_support and we will advise whether shipping is possible.
2. Shipping Costs
| Destination | Cost | Estimated Delivery |
|---|---|---|
| Spain | Free | 3–5 business days |
| Rest of Europe | Free | 5–10 business days |
All prices are in euros (EUR). Shipping is currently free across all destinations we deliver to.
3. Order Processing Time
During the Founders Batch, orders are fulfilled manually. After you place your order request and payment is confirmed, we aim to dispatch your card within 2–3 business days. You will receive a notification when your order has been dispatched.
Orders placed on weekends or public holidays are processed on the next business day. During periods of high demand, processing times may be slightly longer — we will notify you if there is an expected delay.
4. Delivery Estimates
Delivery times are estimated from the date of dispatch, not from the date of order. All estimates are provided by our shipping partners and are not guaranteed. Actual delivery times may vary due to:
- Public holidays in the destination country
- High volume periods (e.g. November–December)
- Delays caused by customs clearance for non-EU countries
- Incorrect or incomplete delivery address
5. Order Tracking
Where tracking is available, we will send you a tracking number by email once your order has been dispatched. You can use this number to monitor your delivery through the carrier's website.
If you have not received your tracking information within 5 business days of placing your order (and payment has been confirmed), please contact us.
6. Undelivered and Returned Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or the recipient not collecting it, we will contact you to arrange re-delivery. Additional shipping costs may apply for re-delivery.
Please ensure your shipping address is accurate at the time of order. We are not responsible for packages lost due to incorrect address information provided by the customer.
7. Damaged or Lost Shipments
If your order arrives damaged, please photograph the damage and email us within 48 hours of receipt at support@tapzecard.com. We will arrange a replacement at no extra cost.
If your order has not arrived within 5 business days beyond the estimated delivery date, please contact us so we can investigate with the carrier.
8. Contact
For all shipping enquiries, message us on Telegram at @tapze_support. We aim to respond within 2 business days.